Children and Teens Medical center

Algonquin 847-854-5900
Lake Barrington 847-382-8900
Lake in the Hills 224-569-4100
Schaumburg 847-895-2900
Billing Dept 847-895-2902

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RESOURCES/FORMS
After-Hours Emergency Calls

Useful Information and Pharmacy Numbers

Emergency Numbers
Children & Teens: (847) 895-2901
Poison Control: 1-800-942-5969

24-Hour Pharmacies

NIMC (Northern Illinois Medical Center)
McHenry(815)385-7345

Osco
Algonquin/Lake in the Hills/Barrington area
Schaumburg area

Walgreens
Algonquin/Lake in the Hills area
Barrington area
Schaumburg area

What is a Medical Emergency?

It is a medical condition that is escalating to a point where immediate medical advice is needed to make a decision to either go to an emergency room or begin home palliative therapy.

Here are some examples:
1. Poisoning
2. Respiratory distress causing no oral intake or little activity
3. Seizure
4. Managed care permission to bring child to the emergency room for treatment such as for a laceration, broken bone, etc. Please note that we sometimes do sutures in our offices as time permits.
5. Rectal temperature greater than 101o in children under three months of age; extreme lethargy in older children despite trying to get the temperature down
6. Greater than 5% dehydration from gastroenteritis (diarrhea and vomiting), i.e., listlessness, dry mouth, no urine output, no tears when crying
7. ANYTHING THAT GREATLY CONCERNS YOU AS A PARENT.

What can usually wait until regular office hours

1. Prescription refills (don't you agree?)
2. Fevers in children that are drinking fluids and show some activity.
3. Cold symptoms
4. Mild diarrhea and vomiting (gastroenteritis)
5. Mild sprains
6. Diaper rash
7. Pink eye

 
General Information
After hours emergency calls are handled by our state of the art automated voice mail paging system that allows you to determine if the call back is needed immediately vs. call back within the hour.

Emergency Call Instruction Sheet
We are committed to providing the best possible care for your child when after-hour emergencies arise. We really appreciate it when our patients are prepared. To assist us in providing after-hours care in an efficient and effective manner, it helps to familiarize yourself with the following information. Please keep this readily available so you can review it before you call our office after hours.

  • Please remember that after-hours calls are for emergencies only. Many things can wait and are best handled when the office is open. A good medical reference book (such as one of those published by the American Academy of Pediatrics) or our search engine on this web site may also assist you.
  • If you are out of town and are calling long distance (unless you are in the 815 or 312 area) it is often better for you to take your child to the nearest treatment center or emergency room for treatment - there is only so much that we can do over the telephone when you are not available to come to the office. Read over your insurance policy to see how this will be covered most optimally for you. When we call you back, this may be done collect, so please leave your name and the telephone number where you can be reached with our automated answering service. Please do not use cellular or cordless telephone when leaving messages on our answering service. Digital signals given off by these devices cause the messages to come across "garbled".
  • Unfortunately we can not return after hours calls to any phone that has "CALL BLOCKER" features activated.


Be Prepared
Please be sure that you have all of the important information necessary to provide the proper care:

  • Temperature: know the exact temperature
    - A child who "feels warm to the touch" may or may not have a fever
    - A temperature greater than 101o rectally is a fever.
    DON'T BE AFRAID OF FEVER (FEVER PHOBIA)
  • Any medications (name and dose), including non-prescription, over-the-counter treatments
  • A recent weight (or close approximation)
  • The telephone number of a pharmacy that is OPEN - please telephone the pharmacy beforehand to verify that they are not closed (especially late nights and weekends).

Be Ready
Please try to keep the telephone lines open. When we call you back, please have your answering machine turned off. If we get an answering machine, we will assume that you are not home, and then you will end up calling us back again. Also, if your child is crying when we call you back, please remember to give him/her to someone else to hold, or lay him/her down in another room so that you are able to hear us and we can hear you.

Pitfalls
If you don't receive a telephone call from us within a reasonable amount of time
(usually one hour) please call us back!

Did You

  • use a good quality telephone? (not a cellular or cordless phone!)
  • speak too softly into the telephone?
  • leave a telephone number where you can be reached?


Script of What You Will Hear

When you call our Automated Answering Service, you will hear this:
This is Children & Teens Medical Center's after-hours service. If this is a life-threatening emergency, hang up and dial 911 now.

If this is a hospital physician, press 4. If this is a nurse from the hospital with notification of a newborn, press 3 now.

Please do not compromise the care of your child even though this MAY be a chargeable service.

There are 3 options:

  • Press 2 if this is a very severe emergency which requires the physician to immediately call you back.
  • Press 1 if this is an urgent call but you are able to wait for the physician to call you back in approximately one hour.
  • Please remain on the line if your telephone sends rotary or unrecognized tones.

You will hear a special prompt that will enable you to reach the physician on-call.

Please Choose the Appropriate Menu:

Press 1: Press 2:
You have chosen the menu that will have the physician call back within the hour. Please speak clearly and loud enough into a good quality phone. If you do not hear back from us in a reasonable period of time, then there has been a technical problem or a missed phone number. Please give the time, your name, the phone number twice, and a brief message at the tone. You have chosen the menu that will immediately interrupt the physician from their present activity. Please speak clearly and loud enough into a good quality phone. If you do not hear back from the physician in a reasonable period of time, then there has been a technical problem or a missed phone number. Please give the time, your name, phone number twice, and a brief message at the tone.